Shipping Policy

Every item we sell is made to order and printed in the USA. Here is exactly what to expect after you place your order.

Where do you ship?

We currently ship to addresses within the United States only. We hope to offer international shipping in the future.

How much does shipping cost?

Shipping is calculated at checkout and varies by item, size, and destination.
Any free shipping offer or threshold currently available will be shown on the product page and applied automatically in your cart.
Taxes and shipping are calculated at checkout.

Processing time

Because every order is produced individually, we need a little time before it ships.

Typically ships within 3 business days (excluding weekends and holidays)
Tracking is emailed as soon as your order leaves our production facility
Orders containing more than one item may ship in separate packages, at no extra cost to you

Estimated delivery time

Delivered within 5–10 business days from the time your order ships

During peak holiday periods — roughly late November through December — carrier networks run at their heaviest volume and delivery can take noticeably longer than the estimates above. If your order is a gift, we strongly recommend ordering early.

Please note: delivery times are estimates, not guarantees. They may vary due to carrier delays, weather, or seasonal demand.

Incorrect addresses

Please double-check your shipping address at checkout. Captivated Gifts is not responsible for orders delivered to an address entered incorrectly. If you catch a mistake, email us at support@captivatedgifts.com within 24 hours of ordering and we will correct it if the order has not yet gone into production.

Lost, delayed, or damaged packages

Arrives damaged or defective? We replace it free — always. Email support@captivatedgifts.com with your order number and a photo or short video of the damage. Because every item is made to order, you may not need to send the damaged item back — customer service will determine if the item needs to be returned once you contact them.
Package marked delivered but missing? Carriers scan packages as delivered when they leave them, so you will need to open a trace or missing-package claim directly with the carrier (USPS, UPS, or FedEx) using the tracking number in your shipping email. Once you send us the claim or case number at support@captivatedgifts.com, customer service will review it.
Captivated Gifts is not responsible for delays caused by carriers or by incorrect shipping details provided at checkout.