Track My Order
The fastest way: check your email
Tracking is emailed to you automatically the moment your order ships. Search your inbox for Captivated Gifts — and check your spam and promotions folders, since order emails often land there.
Or look up your order here
- Enter the email address you used at checkout
- We'll email you a 6-digit code — no password, and no account to create
- Enter the code to see your order and its tracking
This works even if you checked out as a guest, as long as you use the same email address.
No tracking yet? That's normal.
Every item we sell is made to order, so there is a short production window before anything ships.
- Orders typically ship within 3 business days
- Until your order ships, it will show as unfulfilled and there will be no tracking number yet
- Once it ships, you'll get an email with tracking, and U.S. orders are delivered within 5–10 business days from the time they ship
During peak holiday periods — roughly late November through December — carrier networks run at their heaviest volume and delivery can take noticeably longer than these estimates. If your order is a gift, please order early.
Ordered more than one item?
Items may ship in separate packages at no extra cost to you, so you may receive more than one tracking number. One package arriving before another is normal — the rest is still on its way.
Tracking says delivered, but nothing arrived
Carriers scan packages as delivered at the moment they leave them. You will need to open a trace or missing-package claim directly with the carrier (USPS, UPS, or FedEx) using the tracking number in your shipping email. Once you send us the claim or case number, customer service will review it and advise of the next steps.
Can't get in, or used a different email?
Email support@captivatedgifts.com with your name and order number and we'll look it up for you. We answer every message, Monday–Friday 9am–5pm ET.